And so goes my day –

October 24, 2012

This stuff really happens …

Phone rings, I answer in my professional voice, “This is Pamela Starr, how may I help you?”

Caller: ‘Is this the paralegals services [sic]?’

Me: ‘Yes’

Caller: ‘Are you the paralegals [sic] or can I talk to a paralegal can might help me …’

Me: ‘Ma’am, are you an attorney?’

Caller: ‘Huh? Uh, no. I need to talk to a paralegal to find out if you all can help me with my case -‘

Me: ‘Ma’am, we ONLY work with attorneys. Paralegals are very limited as to the services they can provide without attorney supervision.’

Caller: ‘Oh, okay then. I guess I just have to call me an attorney and find out if he has a paralegal who can help me …’ <click>

Um, yeah, okay …

I can only imagine the call to the attorney:

‘Is this the attorney’s office? No, I don’t want to pay no dang attorney fees. Jes lemme speak to the paralegal!’

Right, cos that’s how the system works …

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All Things Tech & Learning

October 9, 2012

If you have been following my academic exploits, you know that I had not even crossed the stage to collect my first Master’s degree when I started classes in the Master of Arts in Training & Development at Roosevelt University.

This semester I’m taking TRDV450-Learning Technologies:

Oy veysmir, that’s a mouthful! Basically, it is an overview of all things tech and learning. (more…)

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Lemme Clarify, I Don’t Do Traffic Defense OR Represent Clients

October 2, 2012

<rant on>

I just got off a call from a very frustrated gentleman who needed help with a ‘ticket on appeal’. I tried very gently to explain to him that a) I’m a paralegal and don’t work with the general public; b) I only work with attorneys; and c) I don’t do traffic cases and even if I did, I only work with attorneys.

I asked him how he got my name and he said he was referred by ‘Mike’. Um, okay, Mike who? “Uh, I don’t know. He just told me to call you … it’s on appeal”

Again, I explain that I can’t help him and I apologize that this Mike person has wasted his time. Again I ask who made the referral – maybe the name of the firm or phone number so I can talk to Mike and figure out why he thinks so highly of my services that he is sending clients that I cannot possibly help. (more…)

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